Question 1

How long is production?

Accepted Answer

Simple/loose invitations usually take 2–3 weeks; premium invitations (acrylic, foil, UV, wax seal, assembled styles) usually take 3–6 weeks. The timeline starts after downpayment and complete details, and printing starts only after final layout approval.

Question 2

Can I request a custom design?

Accepted Answer

Yes! Send us your peg, theme, or ideas through the inquiry form and we'll create a layout for you.

Question 3

Can I send my own layout?

Accepted Answer

Yes — choose "Print-Only" in the inquiry form and upload your print-ready file.

Question 4

Can I choose a design from your gallery?

Accepted Answer

Yes. Note the design code (e.g., JCW-001) in your inquiry and we'll personalize it with your details.

Question 5

How many revisions are included?

Accepted Answer

Minor corrections (spelling, dates, small text changes) are included. Repeated or major design changes may extend the timeline and may have an additional fee.

Question 6

Do you accept rush orders?

Accepted Answer

Subject to checking of our current queue. Rush fees may apply, and rush is not always available for premium invitations.

Question 7

Do you ship nationwide?

Accepted Answer

Yes, via courier; shipping fee is shouldered by the client. Pickup may also be available.

Question 8

Can I add wax seals, ribbons, foil, UV print, or acrylic?

Accepted Answer

Yes — all available as add-ons or upgrades. Indicate them in your inquiry form.

Question 9

When does layout start?

Accepted Answer

After downpayment and complete details.

Question 10

When does printing start?

Accepted Answer

Only after you give final approval of the layout. The approved layout is the basis for printing.

Question 11

Can I cancel my order?

Accepted Answer

Personalized orders cannot be cancelled once layout or production has started. Please review all details carefully before approval.

Question 12

Do you accept Shopee / TikTok / Facebook orders?

Accepted Answer

Yes — links are on our Contact page. For fully customized invitations, we recommend the inquiry form so we can capture complete details.

Question 13

How did Jenn&Co Prints start?

Accepted Answer

We began as a home-based creative hobby, making layouts and printed materials for friends and family, and started accepting small printing projects from home in 2012. By 2014 we were sharing our work on Facebook, and the business grew through referrals and returning clients.

Question 14

What was JennCreations?

Accepted Answer

JennCreations was our original name — the small home-based printing setup where everything started. As the business and team grew, JennCreations became Jenn&Co Prints.

Question 15

Why is the brand called Jenn&Co?

Accepted Answer

The "&Co" means this business is no longer just one person. It's a small team and a source of livelihood for people and families in our community — every order helps support them.

Question 16

Do you only make wedding invitations?

Accepted Answer

No — we also create debut, birthday, baptism, corporate, and custom event invitations, plus envelopes, wax seals, and other paper goods.

Question 17

Can you help us choose wording for our invitation?

Accepted Answer

Absolutely. Browse our Wording Library for ready-made samples, or ask us — we're happy to guide you.

Question 18

Can you help brides who don't know where to start?

Accepted Answer

Yes! That's exactly what we're here for. Start an inquiry, tell us your event date and motif, and we'll guide you through the rest step by step.

Question 19

How does ordering from Jenn&Co Prints support the community?

Accepted Answer

We're a small local business, and every order helps provide work and livelihood for our team and their families. Choosing Jenn&Co means supporting real people in our community.

Question 20

What envelope sizes and colours do you offer?

Accepted Answer

We carry envelopes to fit our most popular invitation sizes — from petite square styles to larger A7 and pocket formats. Colours range from classic ivory, white, and kraft to on-trend blush, sage, dusty blue, and more. Tell us your invitation size and motif, and we'll match you with the perfect envelope.

Question 21

Which cardstocks are available?

Accepted Answer

Our specialty cardstocks include smooth matte, textured (linen and felt), pearlescent/shimmer, and coloured papers in a range of weights. Availability of specific shades can vary, so message us with your project and we'll confirm current stock and send options.

Question 22

What wax seal colours and designs can I choose from?

Accepted Answer

Ready-made wax seals come in a lovely spread of colours — blush, dusty rose, gold, ivory, sage, burgundy, and more — with classic motifs like florals, monograms, hearts, and wreaths. Prefer something unique? Pair them with a custom wax stamp for a fully personalized seal.

Question 23

How long does a personalized wax stamp take?

Accepted Answer

Custom wax stamps are engraved to order. Once your downpayment is in and your layout is finalized, production takes around 3–5 days, plus shipping. For intricate logos or artwork, we'll confirm the timeline once we review your design. We recommend ordering early if it's for a dated event.

Question 24

Can I order supplies only, without invitations?

Accepted Answer

Absolutely! You're very welcome to order envelopes, cardstocks, wax seals, wax sticks, or a custom wax stamp on their own — no invitation purchase required. Just choose what you need in the inquiry form and we'll send you a quote.

Question 25

Do you offer souvenirs and corporate giveaways?

Accepted Answer

Yes! Our souvenirs and giveaways are available now — you can browse them on our Souvenirs page. Our range keeps growing, so if you don't see exactly what you need, just mention it in your inquiry and we'll let you know what we can do.

Question 26

Do you offer digital invitations or website invitations?

Accepted Answer

Digital invitation pages and website invitations are in the works. Message us if you're interested — we'd love to hear what you're looking for.

Frequently Asked Questions

Ordering & Production

About Jenn&Co

Envelopes, Paper & Wax

Souvenirs & What's Next